SmileScan AI Support

Email copersian9@gmail.com and we will get back to you. Include your iOS version and what you were doing when the problem happened, and it gets solved faster.

Common questions

How does the score work?

You take a selfie showing your smile. The photo is resized on your device and sent to our scoring service, which returns a score out of 100 across six cosmetic dimensions: brightness, alignment, symmetry, gum appearance, smile arc, and overall aesthetics. Most real smiles land between 61 and 84.

The score is a cosmetic, AI-generated opinion, not a health assessment. SmileScan is not a dentist and does not detect or diagnose anything. See a licensed dentist for any health concern.

Why did my score change between two photos?

Lighting, angle, and expression all move the number. Two photos of the same smile taken minutes apart can differ by a few points. Treat the score as a directional signal, not a measurement.

My photo was rejected

The app refuses a photo it cannot read, and tells you why: no face detected, too dark, more than one person in frame, or no visible smile. Retake in brighter light, facing the camera, with your teeth showing.

A rejected photo does not use up your free weekly scan.

How many free scans do I get?

One per week. A subscription removes the limit and unlocks the full six-dimension breakdown and your improvement plan.

How do I cancel a subscription?

Subscriptions are billed by Apple, not by us, so cancellation happens in your Apple account:

iPhone Settings → tap your name → Subscriptions → SmileScan AI → Cancel Subscription.

Cancelling stops the next renewal and you keep access through the end of the period you already paid for.

How do I get a refund?

Refunds for App Store purchases are issued by Apple, and we cannot issue them ourselves. Request one at https://reportaproblem.apple.com

I paid but the app says I am not subscribed

Open Settings → Restore purchases in the app. If that does not work, make sure you are signed into the same Apple ID that made the purchase, then email us.

How do I delete my data?

Settings → Delete all my data. That removes every stored scan, your streak, and your plan checklist from your device immediately. Deleting the app also removes all of it.

Your scans never leave your device in the first place, and we never store your photo. The full detail is in the Privacy Policy at https://smilescan-legal.pages.dev/privacy

Do you store my photo?

No. The photo is processed to produce a score and is never written to any storage we control. It is passed to OpenAI as our vision subprocessor, which may retain API inputs up to 30 days for abuse monitoring before deleting them. That is spelled out in the Privacy Policy.

Is my face data kept?

No face template, faceprint, or biometric identifier is ever created. The model returns numbers and short text about how a smile looks, nothing that could identify you biometrically.

Contact

copersian9@gmail.com
Dentist Owners LLC
7546 NE Shaleen St, Hillsboro, OR 97124